Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations
NORM herausgegeben am 1.7.2016
Designation standards: ČSN EN 61968-8
Classification mark: 334900
Catalog number: 98619
Publication date standards: 1.7.2016
The number of pages: 68
Approximate weight : 204 g (0.45 lbs)
Country: Czech technical standard
Kategorie: Technische Normen ČSN
This part of IEC 61968 specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management.
The purpose of this part of IEC 61968 is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterpris